Energy Australia

​EnergyAustralia is one of Australia’s largest energy companies, providing gas and electricity to millions of household and business customers across eastern Australia. EnergyAustralia controls over 5,000 MW of electricity generation, including around 850 MW of renewable energy and 80MWh of grid-scale batteries across the National Electricity Market.

"Certification gives confidence to our customers that our program helps them make a positive difference to the environment."

Type of certification

Product. Carbon neutral electricity and carbon neutral gas. 

How long have you been certified carbon neutral?

Since November 2016.

Why are you carbon neutral?

We want to partner with and support our customers. Offering a carbon neutral options helps our customers reduce their carbon footprint. 

We offer our electricity customers the option of offsetting the emissions associated with their home electricity use at no additional cost to them. 

For new customers, offsetting starts when customers have had the same account with us for six months after opting-in.

What are the benefits of your carbon neutral certification?

Certification gives confidence to our customers that our program helps them make a positive difference to the environment and that this impact is credible and is backed by a robust certification standard. 

We are proud to offer our customers the ability to offset their electricity use at no extra cost. 

What offset projects do you support?

We support a range of Australian and international projects which meet the integrity principles of the Climate Active standard. 

Examples of these include:

  • Savanna fire management in Arnhem Land, Northern Territory
  • Regenerative ecosystem project in New South Wales
  • Solid waste management in Brazil
  • Energy efficient lighting scheme in India

Why did you choose these projects?

We aim to support Australian projects in addition to international projects. We include a number of projects that have positive broader community and environmental impacts in addition to offsetting carbon emissions.

How can the community support you?

Consumers can increase the impact of our carbon neutral program. When you become a customer of EnergyAustralia, you can opt-in to our carbon neutral electricity program at no additional cost. We provide the option to customers to join our carbon neutral program when they first sign-up to EnergyAustralia.

For new customers, offsetting starts when customers have had the same account with us for six months after opting-in.

Right now, we have our 200,000 customers in our program. Our goal is to have every customer who wants to reduce their carbon footprint to join our program, so together we can make a big difference.

What has been the impact of your action?

In 2018, we offset over half a million tonnes of carbon emissions on behalf of our customers which came from their home electricity use. That is the equivalent impact of taking more than 170,000 cars off the road for one year.

What advice would you give to a business considering certification?

We have found that our customers value the investment we make to offer them carbon neutral home electricity at no extra cost to them. The Carbon Neutral certification has been a source of pride with EnergyAustralia and a proof point for the values we bring to our work. Our experience of certification has been nothing but positive.

Find out more...

Public Disclosure Statement

CERTIFICATION TYPE:
Product

YEAR

PUBLICATION DATE:
2020-05-28

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Public Disclosure Statement

CERTIFICATION TYPE:
Product

YEAR

2018

PUBLICATION DATE:
2019-11-11

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Public Disclosure Statement

CERTIFICATION TYPE:
Product

YEAR

2017

PUBLICATION DATE:
2019-11-11

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Public Disclosure Statement

CERTIFICATION TYPE:
Product

YEAR

2016

PUBLICATION DATE:
2019-11-11

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