Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets. In Australia we provide 18.5 million retail mobile services, 3.7 million retail fixed bundles and standalone data services and 1.2 million retail fixed standalone voice services. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. We believe it’s people who give purpose to our technology, that's why our purpose is to build a connected future so everyone can thrive. We also have an international presence spanning over 20 counties.

“Achieving our carbon neutral certification is a key step towards taking a leading position on reducing the effects of climate change.”

Type of certification


How long have you been certified carbon neutral?

Telstra achieved Climate Active certification in 2020.

Why did you choose to go carbon neutral?

We believe climate change is one of the defining challenges of the 2020s. Events including Australia’s Black Summer of bushfires have raised urgent questions in the community about what climate change means and, more importantly, what must be done. The science is clear. Climate change, driven by greenhouse gas emissions, is creating risks that impact our economy, our environment, our communities and each of us individually.

What are the benefits of your carbon neutral certification?

Achieving our carbon neutral certification is a key step towards taking a leading position on reducing the effects of climate change. We believe we have a role to play in decarbonising the Australian economy by providing lower greenhouse gas emissions products and services to our customers and the community. We will also support our employees and suppliers by identifying opportunities to drive emissions reduction.

What offset projects do you support?

A savanna burning project in Queensland, a biodiversity project in Western Australia, and various solar and wind power projects in India.

The savanna burning project combines traditional knowledge with technology to minimise emissions associated with savanna fires. The role of technology in the project made it an obvious choice for Telstra to support.

Following on from devastating bushfires in Australia in recent years, Telstra wanted to invest in a biodiversity project that would help regenerate Australia’s ecosystem and improve biodiversity in the wake of loss. 

The investments in the solar and wind power projects demonstrate our commitment to play our role in supporting low emissions electricity generation and are aligned to our similar investments into renewable energy power purchase agreements in Australia.

Why did you choose these projects?

We seek offset projects that are aligned to the regions in which we operate. Further we look for projects that provide value to the community including supporting low emissions technology and local employment. Our current offsets have been purchased in both Australia and India which include a savanna burning project, a biodiversity project and a number of solar and wind energy generation projects.

How can the community/customers support you?

We want to support our customers and communities on their journey to reduce emissions to minimise the effects of climate change.

What else are you doing to reduce emissions?

Since 2011 we’ve invested over $61m in energy efficiency programs and in FY19 we saved over 13,000 t CO2e through this program. We have underwritten investment in two solar and wind power purchase agreements that contribute renewable energy to help decarbonise the electricity grid. We are also working to embed climate change considerations across our business to drive further reductions over time in line with our commitment to reduce greenhouse gas emission by more than 50% by 2030.

What advice would you give to a business considering certification?

Climate change is the defining challenge of the decade – the time to act is now.

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