TSA Group


TSA Group (TSA) are Australian owned and operated customer experience (CX) and contact centre technology and services specialists.

We work with global and local brands to revolutionise the way they connect with Australians, by combining our deep contact centre expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.

Through CX consulting, technology innovation and outsourced contact centre solutions, TSA brings to life strategies to help brands engage with their customers in authentic, meaningful and uniquely Australian ways.

“Understanding our carbon footprint allows us to implement strategies to reduce our overall impact.”

Type of certification


How long have you been certified carbon neutral?

Since December 2020.

Why did you choose to go carbon neutral?

The past decade was the hottest on record. In Australia, this has resulted in extended droughts and unprecedented maximum temperatures, which most recently culminated in the devastating ‘Black Summer’ bushfires. The science is clear. Climate change is happening and we need to act. There is power in every decision we make. We are awake to impact we have on the world, and we are committed to doing our part to reduce greenhouse gas emissions.

What are the anticipated benefits of your carbon neutral certification?

Embarking on the carbon neutral journey has allowed us to understand our impact on the environment and take a leadership role in decarbonising the Australian economy. Understanding our carbon footprint allows us to implement strategies to reduce our overall impact, including reducing waste across our sites, identifying energy savings, and engaging our employees in actions to reduce our carbon footprint.

What offset projects do you support?

A Tiwi Islands savanna burning project and a Paroo River North environmental project in the Northern Territory.

Why did you choose these projects?

The devastating bushfires which raged across many parts of Australia in late 2019 and early 2020 put sharply into focus the appalling impact climate change is having on our communities, our unique biodiversity and our planet.

With this in mind, TSA chose to invest in projects which would assist fire management, work to regenerate ecosystems, improve biodiversity and support Australian communities. As part of our broader supplier diversity commitments, we also chose to support projects that make a direct contribution to Indigenous community engagement and employment opportunities.

Both projects perfectly aligned with these requirements, and we are delighted to be supporting them.

How can the community support you?

TSA is committed to supporting our clients, our suppliers and our communities on their journeys to a lower carbon future.  

What else are you doing to reduce emissions?

TSA is undertaking a comprehensive program of initiatives to further reduce greenhouse gas emissions, including:

  • establishing Green Action Teams across every site, reporting into a global Sustainability Committee to develop strategies for further emissions reductions
  • upgrading energy metering systems to identify opportunities to reduce electricity consumption
  • expanding recycling options across all sites to minimise landfill waste
  • expanding use of energy efficient equipment across all sites
  • upgrading lighting (LED and sensor) at our headquarters
  • expanding work from home opportunities
  • increasing procurement of green power.

What advice would you give to a business considering certification?

Despite its initial complexities, becoming Climate Active certified is an incredibly worthwhile process, which we would recommend to all businesses regardless of size or industry.

Setting up a system to collect reliable data is vital. Once in place, collecting data becomes a much easier task, and assists with refining overall carbon emissions reduction initiatives.

Seeking help from a registered consultant is highly recommended, to provide guidance and assist with navigating through the certification process.

Find out more…

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